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Q: Are there any upfront fees due upon booking with Swifty Cleaning Pros?We strive to provide a seamless and transparent booking experience for all our clients. Therefore, we do not require any upfront fees when you book our cleaning services.
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How to know which service to book?Look over our checklist to decide what services your home could use. Call us if you need help deciding.
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What if the service takes longer than booked?In the event your home required more than you booked. You will have the option to add more hours , if your cleaners schedule allows. Tier 2 and Tier 3 cleans only- We like to use this guide when determining how many hours to book for.
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Can I book for multiple places?Yes, they will have to be booked individually. Repeat booking steps for each place you need cleaned.
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Can I request the same cleaning Pro for every job?We aim to keep the same team at your home to make it easier for both parties. But due to scheduling and several other factors you might not get the exact same Pro every time. Rest assured all our Pros are excellent in customer relations so you will be happy with every Pro you meet.
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How to book a commercial cleaning?Give us a call at 404-735-6686 or click on the commercial tab on the website and follow the links.
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How to book a residential cleaning?Click on the residential link on menu. Click on the call to book or book online button. Book online only Pick your county. Input how you heard about us. Fill out the booking form. We will email you over a confirmation email.
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How to book with Groupon?Click on Residential link on menu. Choose call to book or book online now. Book online only Pick your county. Input how you heard about us. Select groupon voucher and proceed to booking. We will email you over a confirmation email.
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How to cancel cleaning subscription?To not be charged for the following month you must cancel before your next billing cycle. You can cancel in your 1. Member service area. 2. Emailing swiftybookingsga@gmail.com 3. Calling 404-735-6686.
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How do subscriptions work?Booking a subscription is a great way to save on your cleaning services. You will be able to customize which service you want , date, and time. With no long term obligations or contracts involved. You receive priority booking over all clients with last minute appointment option available.
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How to start a cleaning subscription?Either give us a call or book online. Book online only Click Residential on menu. Input county Input how you heard about us. On the booking form choose cleaning subscription on the discount tab. Follow the steps on booking form. All payments are due on the day you choose for your plan to start.
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What's covered during cleaning?You and all your property is covered while cleaners are on your premises. Please note we only cover items that were damaged due to cleaners. Example. Cleaner accidentally knocks over vase. We do not cover items that were damaged out of our control. Example. Tile is cracked in the shower and falls off while the cleaner is cleaning. Cleaners are trained on how to avoid areas that are not suitable for cleaning.
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What happens if a Pro breaks something?Rest assured that you and all your property are insured and pros are trained to stay away from fragile items.
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What to expect during service?You will be sent links with information on how to get ready before your cleaning, the checklist will be attached, and we are available to answer all questions remaining.
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Do you clean up after pets?We love our pets at Swifty, but for the safety of our Pros we are not able to handle animal or human waste or bodily fluids.
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Do I have to be present during my service?No, we understand you have places to be. We have ways to communicate with you to ensure a smooth entry for pros without you present.
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Can children and pets be around during cleaning?We ask that you keep all children or pets with you during the process of your clean. We use supplies and equipment that can injure children and pets. Example. A child pulls on the vacuum and it falls on them.
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Can extras be added during service?No, in some cases we might have a client scheduled after you. We recommend you add extras during booking or up to one day prior to your service.
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Will cleaner move furniture or appliances to clean under or behind?No, We don't want to damage your floors, or items, and cleaners are not trained on how to properly move large furniture or appliances. If you have anything you want cleaned under, please move prior to cleaners starting. You will be responsible for placing the item back. We do clean under or behind areas that are accessible without moving. Example. We will clean under a bed off the floor if the proper equipment can fit.
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How we clean hardwood floors?We use a soft clean microfiber pad and Bona solution on all hardwood floors. Let your cleaner know prior to service if you have anything different you want them to use. Please note we can not take insure if any damage is caused by your cleaning product over time.
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